Frequently Asked Questions

Your new home will be professionally inspected and prepared by one of our onsite maintenance associates. Our standard practices include ensuring all areas of your new home are clean and functional.

Yes, we do have on-site maintenance.

Work orders may be submitted online through your Resident Portal.

Maintenance work orders are completed by one of our experienced onsite maintenance team members.

No. You may provide permission for us to enter when you submit your work order through your Resident Portal or by speaking with one of our onsite team members.

The onsite leasing office is able to assist during regular office hours. We do not provide after-hours lock out services.

You may customize your home with non-permanent decorations. Any modifications you make to your home during your residency may incur a charge at the time of move out. Charges are incurred when maintenance is needed to return your home to its original condition at the time of move in.

Portola Apartments offers a resort style pool with a sundeck and spa, outdoor firepits, a large indoor/outdoor fitness center, BBQ areas, a dog park, bocce ball/putting green, a playground and game area. Please visit our Amenities page for more details. 

Our pools and decks are open seven days a week from 8am until 10pm.

Yes, we offer parking on-site.

We have two laundry facilities located on each residential hallway that are available 24/7.

Yes, the Portola Apartments is a pet friendly community.

The pet security deposit is $500.

Portola Apartments does not have any weight or breed restrictions for pets. We allow two pets per apartment.

Yes, we have a dog park within the community.

Standard appliances in our apartment homes include refrigerator, microwave, dishwasher and electric stove.

No, we do not offer furnished apartment homes.

Please speak with your onsite leasing office for a referral to a local furniture rental service.

We do not offer short-term leases at Portola Apartments. You may discuss options with our leasing team.

No, leases may be in the name of the individual occupying the home. We do not allow sub-leasing at our communities.

No, we do not offer package concierge services.

Our fitness center is open 24 hours a day, seven days per week.

We provide cardio equipment including treadmills, ellipticals, recumbent bikes as well as weight training machines with free weights and benches in our on-site fitness center.

Our building's quiet hours are 10pm to 8am. The communal spaces are open for use from 8am to 10pm and the fitness center is open 24/7.

No. We would be pleased to offer in person tours of our community during regular office hours.

Our leasing office is open Monday through Friday from 9am until 6pm. You may walk in or schedule an appointment online via our website.

Our leasing office is open Monday through Friday from 9am until 6pm. You may walk in or schedule an appointment online via our website.

You may apply online by selecting an apartment on our website and creating an applicant portal account. Our Leasing Consultants are available to assist with finding the perfect apartment home. Please visit our website or call 760-434-2433.

Applications are often approved in 72-hrs. Please carefully review the rental criteria, which is available as part of your application, to avoid any delays in processing your application.

We require a holding deposit of $250 and an application of $60 per application when applying for your new home. You will pay the remaining balance of your security deposit and first month's rent, or a prorated portion, at the time of move in.

Explore our website and determine which apartment home fits your needs best. Our onsite leasing team is available to help answer your questions and support you through the leasing process. It is helpful to be prepared with questions about your new home, the application process and what you need to qualify, and what you need in a community to help you feel at home. We are here to help you every step of the way.

Rent may be paid online through your Resident Portal or directly to the leasing office. We also offer flexible payments through our partnership with Flex. Please speak with your onsite leasing team for additional information.

Yes! Rent may be paid online through your Resident Portal. You may make one time payments or set up recurring payments within the payment portal.

Only rentable items or pets incur additional fees.

Renter's liability insurance is recommended.

No, utilities are paid separately from your rent.

Please contact San Diego Gas and Electric at 1-800-411-7343 to set up your electric.

AT&T is the provider for internet and cable.

Yes, our community offers a resident referral fee. Your on-site leasing office will provide more details.

Portola Apartments allows guests to stay up to 14 consecutive days in one calendar month or 28 days annually and two guests per household for the community amenities when present.

We do not offer rental price reductions on longer leases at Portola Apartments. You may not pay rent for a year in advance to secure your unit.

You will need to pay another security deposit to transfer from one community to another.

No, we do not allow subletting at our community.

You may elect to pay a lease break fee equal to one month of rent or you will be responsible for the remaining months of rent left on your lease agreement.

Yes, the closest public transportation to Portola Apartments is North County Transit District, operated by BREZE.

Portola Apartments is located near Legoland, Carlsbad Premium Outlets, Rancho Carlsbad Golf Course, Carlsbad State Park, Carlsbad, Camp Pendleton, The Flower Fields and The Shopps at Carlsbad.

Portola Apartments is in the Carlsbad Unified School District school district

In addition to the community dog park, the nearest dog park is located at Ann D L'heureux, two and a half miles away from our community.

Yes, the nearest bike trail to Portola Apartments is Coastal Rail Trail.

Residents at Portola Apartments shop at Bressi Ranch Village Center and The Shops at Carlsbad and Westfield Plaza Mall.

The nearest coffee shop to Portola Apartments is Starbucks which is approximately 5 minutes away.

Robertson Ranch: The neighborhood is known for its high-quality homes, walking trails, parks, and green spaces, making it ideal for families and active individuals. Robertson Ranch stands out as one of Carlsbad's best neighborhoods for its combination of luxury, community amenities, family-friendly atmosphere, and proximity to nature. It provides an exceptional quality of life with modern homes, active lifestyles, and convenience all in one beautiful location.

• Master Planned Community- Robertson Ranch is a master-planned community, meaning it has been thoughtfully designed to create a cohesive and high-quality living experience. Robertson Ranch is known for having a tight-knit community atmosphere where neighbors often interact and support each other. There are plenty of opportunities for socializing, whether it's at a local coffee shop or at one of the community’s recreational events. This planned approach results in well-organized streets, beautiful landscaping, and a strong sense of community.
• Active, Healthy Lifestyle- Robertson Ranch promotes an active lifestyle, thanks to its pocket parks, walking trails, and easy access to nearby outdoor spaces like Batiquitos Lagoon and Carlsbad State Beach. The neighborhood encourages outdoor living, whether it’s a leisurely walk, a jog, or just enjoying nature. For families, the presence of green spaces offers great opportunities for children to play and engage in outdoor activities.
• Scenic Views and Natural Beauty- Robertson Ranch is nestled in the coastal foothills of Carlsbad, offering stunning views of the surrounding hills and nearby ocean. The community is designed to make the most of its natural landscape with well-maintained parks and trails.
• Proximity to Tech and Business Hubs- Carlsbad is part of the North County San Diego area, which has become a growing hub for tech companies and startups. Robertson Ranch residents can take advantage of the area's economic growth while enjoying a more suburban lifestyle.

Living in Robertson Ranch, Carlsbad, offers a variety of activities that cater to outdoor enthusiasts, families, and those seeking a vibrant community atmosphere.

• Robertson Ranch Trails: Explore the scenic 1.6-mile network of trails nestled between Robertson Ranch and The Foothills, bordering Agua Hedionda Creek. These trails offer a mix of paved and unpaved paths suitable for walking, jogging, and birdwatching. The terrain varies from gentle to steep, providing a moderate challenge for outdoor enthusiasts.
• Lake Calavera Loop Trail: A 7.7-kilometer trail favored by locals, offering picturesque views and a peaceful environment for hiking and nature walks.
• Robertson Ranch Park: Anticipated to open in the near future, Robertson Ranch Park is set to become a central hub for recreation and community events. The park's design reflects Carlsbad's unique character and history, incorporating elements that honor the city's heritage.
• The Flower Fields: Located just a short drive away, The Flower Fields in Carlsbad Ranch showcase vibrant blooms of Giant Tecolote Ranunculus flowers each spring.
• Calavera Hills Community Park: A 21-acre recreation center featuring both indoor and outdoor facilities, including sports courts, playgrounds, and open spaces for various activities.

Living in Robertson Ranch gives you fast and easy access to Carlsbad’s booming employment sectors, while still offering a quiet, upscale residential environment. Whether you work in high tech, biotech, or a creative industry, you're within 10–15 minutes of most major workplaces, making it one of the most commuter-friendly upscale neighborhoods in North County San Diego.

• Thermo Fisher Scientific 5-10 miles
• Viasat, Inc. 10-12 miles
• LEGOLAND California Resort 5-6 miles
• Tri-City Medical Center 8-10 miles
• Carlsbad Unified School District 3-4 miles
• Omni La Costa Resort & Spa 5-6 miles

Known for its blend of natural beauty, coastal charm, and upscale amenities, Carlsbad, California, offers a wealth of amenities that enhance its appeal as a desirable place to live. Portola at Carlsbad, a newer development, offers upscale amenities including a resort-style pool and spa, a modern fitness center, BBQ areas, a pet-friendly dog park, a playground for children, and a business center. Portola’s newer construction may appeal to those looking for a more contemporary feel.

Our address is 2600 Gage Drive, Carlsbad CA 92010 which is conveniently located off El Camino Real and Cannon Road.
Please visit our Maps & Directions page for more details. 

The nearest cross street to Portola Apartments is El Camino Real and Cannon Road.