Frequently Asked Questions

Your new home will be professionally inspected and prepared by one of our onsite maintenance associates. Our standard practices include ensuring all areas of your new home are clean and functional.

Yes, we do have on-site maintenance.

Work orders may be submitted online through your Resident Portal.

Maintenance work orders are completed by one of our experienced onsite maintenance team members.

No. You may provide permission for us to enter when you submit your work order through your Resident Portal or by speaking with one of our onsite team members.

The onsite leasing office is able to assist during regular office hours. We do not provide after-hours lock out services.

You may customize your home with non-permanent decorations. Any modifications you make to your home during your residency may incur a charge at the time of move out. Charges are incurred when maintenance is needed to return your home to its original condition at the time of move in.

Portola Apartments offers a resort style pool with a sundeck and spa, outdoor firepits, a large indoor/outdoor fitness center, BBQ areas, a dog park, bocce ball/putting green, a playground and game area. Please visit our Amenities page for more details. 

Our pools and decks are open seven days a week from 8am until 10pm.

Yes, we offer parking on-site.

We have two laundry facilities located on each residential hallway that are available 24/7.

Yes, the Portola Apartments is a pet friendly community.

The pet security deposit is $500.

Portola Apartments does not have any weight or breed restrictions for pets. We allow two pets per apartment.

Yes, we have a dog park within the community.

Standard appliances in our apartment homes include refrigerator, microwave, dishwasher and electric stove.

No, we do not offer furnished apartment homes.

Please speak with your onsite leasing office for a referral to a local furniture rental service.

We do not offer short-term leases at Portola Apartments. You may discuss options with our leasing team.

No, leases may be in the name of the individual occupying the home. We do not allow sub-leasing at our communities.

No, we do not offer package concierge services.

Our fitness center is open 24 hours a day, seven days per week.

We provide cardio equipment including treadmills, ellipticals, recumbent bikes as well as weight training machines with free weights and benches in our on-site fitness center.

Our building's quiet hours are 10pm to 8am. The communal spaces are open for use from 8am to 10pm and the fitness center is open 24/7.

No. We would be pleased to offer in person tours of our community during regular office hours.

Our leasing office is open Monday through Friday from 9am until 6pm. You may walk in or schedule an appointment online via our website.

Our leasing office is open Monday through Friday from 9am until 6pm. You may walk in or schedule an appointment online via our website.

You may apply online by selecting an apartment on our website and creating an applicant portal account. Our Leasing Consultants are available to assist with finding the perfect apartment home. Please visit our website or call 760-434-2433.

Applications are often approved in 72-hrs. Please carefully review the rental criteria, which is available as part of your application, to avoid any delays in processing your application.

We require a holding deposit of $250 and an application of $60 per application when applying for your new home. You will pay the remaining balance of your security deposit and first month's rent, or a prorated portion, at the time of move in.

Explore our website and determine which apartment home fits your needs best. Our onsite leasing team is available to help answer your questions and support you through the leasing process. It is helpful to be prepared with questions about your new home, the application process and what you need to qualify, and what you need in a community to help you feel at home. We are here to help you every step of the way.

Rent may be paid online through your Resident Portal or directly to the leasing office. We also offer flexible payments through our partnership with Flex. Please speak with your onsite leasing team for additional information.

Yes! Rent may be paid online through your Resident Portal. You may make one time payments or set up recurring payments within the payment portal.

Only rentable items or pets incur additional fees.

Renter's liability insurance is recommended.

No, utilities are paid separately from your rent.

Please contact San Diego Gas and Electric at 1-800-411-7343 to set up your electric.

AT&T is the provider for internet and cable.

Yes, our community offers a resident referral fee. Your on-site leasing office will provide more details.

Portola Apartments allows guests to stay up to 14 consecutive days in one calendar month or 28 days annually and two guests per household for the community amenities when present.

We do not offer rental price reductions on longer leases at Portola Apartments. You may not pay rent for a year in advance to secure your unit.

You will need to pay another security deposit to transfer from one community to another.

No, we do not allow subletting at our community.

You may elect to pay a lease break fee equal to one month of rent or you will be responsible for the remaining months of rent left on your lease agreement.

Yes, the closest public transportation to Portola Apartments is North County Transit District, operated by BREZE.

Portola Apartments is located near Legoland, Carlsbad Premium Outlets, Rancho Carlsbad Golf Course, Carlsbad State Park, Carlsbad, Camp Pendleton, The Flower Fields and The Shopps at Carlsbad.

Portola Apartments is in the Carlsbad Unified School District school district

In addition to the community dog park, the nearest dog park is located at Ann D L'heureux, two and a half miles away from our community.

Yes, the nearest bike trail to Portola Apartments is Coastal Rail Trail.

Residents at Portola Apartments shop at Bressi Ranch Village Center and The Shops at Carlsbad and Westfield Plaza Mall.

The nearest coffee shop to Portola Apartments is Starbucks which is approximately 5 minutes away.

Our address is 2600 Gage Drive, Carlsbad CA 92010 which is conveniently located off El Camino Real and Cannon Road.
Please visit our Maps & Directions page for more details. 

The nearest cross street to Portola Apartments is El Camino Real and Cannon Road.